Effective date: 5 July 2026 · Last updated: 5 July 2026
This Privacy Policy explains how Izi Food ("Izi Food", "we", "us", or "our") collects, uses, shares, and protects information when you use the Izi Food mobile application and related services (the "Service"). By using the Service you agree to the practices described here.
1. Information we collect
Information you provide
- Account information — your name, email address, phone number, and password (stored in hashed form) when you register or sign in, including via Google Sign-In.
- Delivery details — delivery addresses, contact details, and any notes you add to an order.
- Order information — the items you order, order history, and communications with restaurants or delivery riders.
Information collected automatically
- Location data — with your permission, we use your device's approximate and precise location to show nearby restaurants, calculate delivery, and enable live order tracking. You can disable location access in your device settings at any time.
- Device & usage data — device type, operating system, app version, and basic diagnostic and performance information needed to operate and improve the Service.
2. How we use your information
- To create and manage your account and authenticate you.
- To process, fulfil, and deliver your orders and show live order and delivery status.
- To show restaurants and menu items relevant to your location.
- To provide customer support and respond to your requests.
- To send service-related notifications about your orders and account.
- To maintain the security, integrity, and performance of the Service, and to comply with legal obligations.
3. How we share your information
We do not sell your personal information. We share it only as needed to run the Service:
- Restaurants and delivery riders — the order details and delivery information required to prepare and deliver your order.
- Service providers — infrastructure, hosting, mapping (Google Maps Platform), and payment processing partners who process data on our behalf under appropriate safeguards.
- Legal reasons — where required by law, regulation, legal process, or to protect the rights, property, or safety of Izi Food, our users, or the public.
4. Payments
Payments are handled through our isolated wallet and payment partners. Full payment-card details are processed by those partners and are not stored by the Izi Food application.
5. Data retention
We keep your information for as long as your account is active or as needed to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. You can request deletion of your account and associated personal data as described below.
6. Your rights and choices
- Access, update, or correct your account information from within the app.
- Revoke location and notification permissions in your device settings.
- Request a copy or deletion of your personal data by contacting us (see below).
7. Security
We use industry-standard measures to protect your information, including encrypted transport (HTTPS), hashed passwords, and secure token storage on your device. No method of transmission or storage is completely secure, but we work to protect your data and continuously improve our safeguards.
8. Children's privacy
The Service is not directed to children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.
9. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above and, where appropriate, through an in-app notice.
10. Contact us
If you have questions about this Privacy Policy or your data, contact us at izzydev256@gmail.com.