Effective date: 10 July 2026 · Last updated: 10 July 2026
This Privacy Policy explains how Izi Food ("Izi", "we", "us", or "our") collects, uses, shares, and protects information when you use the izi Rider mobile application (the "App"), the companion app for delivery partners ("riders") who pick up and deliver orders placed through the Izi Food service. By using the App you agree to the practices described here.
1. Information we collect
Information you provide
- Account information — your name, email address, phone number, and password (stored in hashed form), plus the optional quick-unlock PIN you set on your device.
- Delivery activity — the orders you accept, decline, pick up, and deliver, including timestamps and delivery outcomes.
- Earnings and cash records — delivery earnings accrued to your account and cash-on-delivery amounts you collect and deposit, kept for reconciliation and payout.
Information collected automatically
- Location data (foreground and background) — the App collects your device's precise location while you use it, and, when you go online or run an active delivery, also in the background. Location is essential to the App: it is used to send you nearby delivery offers, route you to pickups and drop-offs, and share your live position with the customer whose order you are delivering. A persistent notification is shown whenever background location sharing is active. Going offline or closing your shift stops background collection.
- Device & usage data — device type, operating system, app version, push-notification token, and basic diagnostic and performance information needed to operate and improve the App.
2. How we use your information
- To create and manage your rider account and authenticate you.
- To offer you deliveries near you and dispatch orders to you.
- To show pickup and delivery routes and live navigation context.
- To share your live position with the customer of your active delivery so they can track their order.
- To calculate, record, and pay out your delivery earnings, and to reconcile cash-on-delivery amounts.
- To send service notifications (new offers, order updates, account notices).
- To maintain the security, integrity, and performance of the service, and to comply with legal obligations.
3. How we share your information
We do not sell your personal information. We share it only as needed to run the service:
- Customers — your first name and live location while you are delivering their order, so they can follow the delivery.
- Restaurants — your name and arrival status for orders you are assigned to pick up.
- Service providers — infrastructure, hosting, mapping (Google Maps Platform), and notification partners who process data on our behalf under appropriate safeguards.
- Legal reasons — where required by law, regulation, legal process, or to protect the rights, property, or safety of Izi, our users, or the public.
4. Location controls
Location permission is requested when the App first starts because the App cannot dispatch or route deliveries without it. You stay in control: you can go offline at any time to stop live sharing, and you can revoke the location permission in your device settings — the App will remain installed but delivery features will be unavailable until permission is restored.
5. Data retention
We keep your information for as long as your rider account is active or as needed to provide the service, meet tax, accounting, and legal obligations, resolve disputes, and enforce our agreements. Historical delivery and earnings records are retained as required for financial reconciliation. Live location fixes are used for dispatch and tracking and are not retained beyond operational needs.
6. Your rights and choices
- Access, update, or correct your account information from within the App.
- Go offline at any time to stop receiving offers and sharing your live position.
- Revoke location and notification permissions in your device settings.
- Request a copy or deletion of your personal data by contacting us (see below).
7. Security
We use industry-standard measures to protect your information, including encrypted transport (HTTPS), hashed passwords, and secure token storage on your device. No method of transmission or storage is completely secure, but we work to protect your data and continuously improve our safeguards.
8. Children's privacy
The App is for delivery partners aged 18 and over. We do not knowingly collect personal information from anyone under 18.
9. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above and, where appropriate, through an in-app notice.
10. Contact us
If you have questions about this Privacy Policy or your data, contact us at izzydev256@gmail.com.